Refund Policy

Last updated: May 2026

1. General Policy

All purchases made on VaultFX are considered final. By purchasing access to the platform, you agree to this refund policy.

2. Eligibility for Refunds

Refunds may be considered only under the following conditions:

• You were charged but did not receive access to the service
• A technical issue prevented you from using the platform and was not resolved

3. Non-Refundable Cases

Refunds will NOT be provided in the following cases:

• Change of mind after purchase
• Lack of usage of the platform
• User errors (incorrect payment, wrong account, etc.)
• Expectation mismatch with features already described

4. Payment Verification

VaultFX verifies Razorpay payments before granting premium access. Test payments do not activate a paid membership. Any delays in verification do not qualify for refunds unless the issue remains unresolved.

5. Refund Request Process

To request a refund, contact us at:

vaultfx.help@gmail.com

Please include:

• Your account email
• Payment details or proof
• Reason for the request

6. Decision

All refund requests are reviewed on a case-by-case basis. VaultFX reserves the right to approve or reject any refund request at its discretion.

7. Changes to Policy

We may update this refund policy at any time. Changes will be reflected on this page.